In store order fulfillment solution
Little intro
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My role
Who I worked with
Platform, skills….
What is in store order fulfillment?
Context:
Drawing of what is it
Warehouse, store, website, client, associate
Small but to the point description
Where we started?
Where we started:
Show the old version
Point out pains!
Picture tells a 1000 words
Hackathon
2021 jan
Hackathon!
The company is convinced!
Creating a team
What are we solving?
Wireframes of hackathon project (Miro)
2021 may
Curveball 1 -
Changing technology, changing where the product exists.
Challenge: New visual approach - show some of the library
2021 summer
Challenge -
Who can we pilot with? Who is interested enough?
Not much was developed, how can we convince to join pilot.
2021 September
Curveball 2
Change of the problem to solve & PM change
Wave fulfillment concept
Context!
Continuous feedback
Continuous improvement
What took so long here?
Bopis? Printing?
Curveball 3 -Printing doesn't work! (Or was it booking...)
Or multibox? Or bopis? Gift wrapping
2021 sept
Real push for work and loads got developed
Also - black Friday approaching
2021 December
Testing internally with team - because the busiest time of the year!
2022 july
Testing externally at Burton
Proud moment!
Multiple users and multiple stores
Outcome / impact
2022 black Friday - project live with X customers, so many orders fulfilled
Final Designs
What People Are Saying
“Whatever it is, the way you tell your story online can make all the difference.”
— Quote Source
“Whatever it is, the way you tell your story online can make all the difference.”
— Quote Source
“Whatever it is, the way you tell your story online can make all the difference.”
— Quote Source
“Whatever it is, the way you tell your story online can make all the difference.”
— Quote Source
Learnings
Basic
Define clear goals in the beginning of process
Define what is a successful outcome
Plan time for the change - how much do we expect to spend on it???
All the people changed
How to keep the knowledge of before?
Artefacts of learning
Challenge as a designer - it's very specific what we're creating, hard to test, we had special environment
Basic
Define clear goals in the beginning of process
Define what is a successful outcome
Plan time for the change - how much do we expect to spend on it???
All the people changed
How to keep the knowledge of before?
Artefacts of learning
Challenge as a designer - it's very specific what we're creating, hard to test, we had special environment
Intermediate
Define clear goals in the beginning of process
Define what is a successful outcome
Plan time for the change - how much do we expect to spend on it???
All the people changed
How to keep the knowledge of before?
Artefacts of learning
Challenge as a designer - it's very specific what we're creating, hard to test, we had special environment
Advanced
Define clear goals in the beginning of process
Define what is a successful outcome
Plan time for the change - how much do we expect to spend on it???
All the people changed
How to keep the knowledge of before?
Artefacts of learning
Challenge as a designer - it's very specific what we're creating, hard to test, we had special environment